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Rise Of Gunpla Rise Of Gunpla

Frequently Asked Questions

Shipping internationally, understanding the tracking of your shipment, knowing the steps to take in the event of a dispute. in the event of a dispute... all the answers to your questions are here.

Frequently asked questions

01.

Who are we?

First French historical physical shop specialized in gunpla and snap-fit models, we are official resellers of Bandai and Kotobukiya brands.
We also work with several brands like Eastern Models or Good Smile Company.

02.

How to order?

Different categories make it easier for you to find the product you want.

Feel free to use the search function in the top right-hand corner.
Then simply click on the "Add to basket" button to place your order.
You can then validate your basket or continue shopping.

If the product is currently not available in our stock, you have the possibility to order it, with the button "on order".

You will receive a confirmation e-mail when your order is registered.
We will then inform you by e-mail at each stage of your order.

03.

What are the payment methods?

We offer payment by credit card via Stripe, Paypal, but also payment in installments through our partner Alma.

04.

I have lost my password...what can I do?

You can generate a new password, you can click from the login page on : "I have lost my password".
By entering your e-mail address, you will receive a link allowing you to create a new password.

05.

Is it possible to have more details about a product?

Of course, we are also here to advise and inform you about a product!
Do not hesitate to contact us via the "Contact" section at the top right.
You can also join our Discord server to get information via our community!

06.

P-bandai and Gundam Base, what is it?

Bandai premium kits (P-bandai) are variations of the standard kits and are produced in very limited quantities. They are normally only available to consumers in certain Asian countries and the USA directly from the Bandai online shop and are not sold to international customers.

The Tokyo Gundam Base (GBT) is a Gundam themed shop/museum.
It is best known for having a 1/1 scale RX-0 Unicorn in front of the Odaiba centre and for these TOTALLY EXCLUSIVE products
We allow you to buy them directly from our website!
All kits go through our shop first, so you have no chance of paying customs if you are a resident of the European Union!

07.

I am looking for a product, but it is not on your site

If, in spite of our 2000 references, you do not find what you are looking for, you can contact us via the contact form.

08.

What are your delivery methods?

We have 4 delivery methods:

  •  Send by French post signature required from 8€ depending on the weight of your package.
  • Send by French post without signature from 7€ depending on the weight of your package.
  • Post Office Pick-Up from 6€ depending on the weight of your package.
  • Mondial Relais from 5€ depending on the weight of your package.

09.

Where is my order and how soon will it be shipped?

We ship "in stock" orders within 1 to 3 working days.
Once the order has been shipped, the delivery time is 48 hours for delivery in France.
For "made to order" products, we deliver within 4 to 8 weeks.
We work mainly with Laposte.
You are kept informed throughout the delivery process with the tracking number you receive by email.
For pre-orders, the availability dates are indicated on our product sheets.

ATTENTION: Due to COVID-19 measures, the shipping and delivery time can sometimes be extended!
Also, for pre-order dates, some batches may be delayed due to production problems in Japan or China!

REMINDER: Orders containing one or more pre-ordered items are not shipped in two parts. Your order will be shipped once the model is received in the store.

10.

Can I have my order delivered to another address?

You can of course enter a billing address and a different delivery address.
And send your order as a gift to a different address.

11.

Do you deliver to Europe and elsewhere?

We currently deliver to most European countries, if your country of delivery is not indicated, we can add your country. Contact us, we will do the necessary as soon as possible.
For international delivery, please contact us via the contact form.

12.

I want to return a product, what do I do?

You have a period of 14 working days from receipt of the goods to return them to us at your expense.
If the error is ours, we will pay the return costs
. Similarly, if you do not receive your parcel and a parcel is returned to our premises, you will have to pay again for a delivery.


Only products returned in their entirety, in their original packaging, complete and unopened, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged and will be returned to you at your expense.

13.

My package was not delivered / arrived damaged, what can I do?

If your package exceeds the delivery time / is indicated as "delivered" but nothing was given to you, send us an email to riseofgunpla@gmail.com with the following information:
- Order number
- Tracking number (optional)

If your parcel arrived damaged send us an email to riseofgunpla@gmail.com with the following information:
- Order number
- Tracking number (optional)
- Photos of the parcel with the consignment note visible, photo of the product in the box, condition of the product outside the box.

For information, the carriers undertake to respond to
your complaints according to the following procedures:
- Within 21 calendar days for national shipments to
France;
- Within 40 calendar days for shipments from and to
the French overseas departments and to certain European countries;
- Within 90 calendar days for shipments to the rest of the
world and the COM.

14.

The ROG Insider? program

Rog-i: The RISE OF GUNPLA loyalty program!

The more you buy, the more benefits you earn, and the more cashback you can convert into vouchers!

How does it work?
After 100 euros, you will start to accumulate points on your account then your next order.
Note: the order that makes you exceed does not allow you to accumulate)
ex: Ex: you have unlocked the BRONZE level, you make a purchase of 100 euros, you will have 3 euros in your kitty.

The levels are as follows:
- 100 euros: bronze with an accumulation of 3%
- 500 euros: silver with an accumulation of 4%
- 1000 euros: gold with an accumulation of 5%
- 3000 euros: Platinum with an accumulation of 6%.

- The points are valid as long as you make a purchase in the year;
- The code generated on the site must be used at the time of the generation of this one in the tab "promotional code" at the time of the validation of your basket;
Attention: the promotional code is valid only on the articles of your basket, this one is valid 30 days and is not cumulable with other offers.
- You will be credited once the order is "completed" on the website and at the checkout in the store.
eg: I make a pre-order, the points will be added when the order will be "completed".

In case of problems or for any other information, please contact us by email riseofgunpla@gmail.com .
Activate your account here!

Haven't found the answer to your questions?

If you need advice or information, we are here to help you. Don't hesitate to contact us, we will get back to you as soon as possible.

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